Customer Information

Why Book With Us

UR Travels is a locally owned and operated company with staff on site in Budapest and Vienna. We are here to provide our customers with the best available accommodation, privately guided tours, and other specialized touristic events and outings all at our truely exclusive prices. As a locally based company, UR Travels can personally guarantee every accommodation on our site due to the fact that we stayed at every hotel that we offer. Our personal contacts with hotel and resort management not only allow us to provide you with best possible rates available, but we have personally selected our offers based upon their location(safety) and proven reputation, while our knowledge of and experience with tourism in both Budapest and Vienna ensures that our clients will get an experience that meets our own high standards of quality, comfort and reliability. We want our clients to enjoy and appreciate all that Budapest and Vienna have to offer; your stay here will be nothing less than what we would expect for ourselves.

Above all else, we are dedicated to providing a wonderful experience at the best rates possible. We work very hard to ensure the best prices on hotels, package deals and tourist programs. Our personal contact and continually working closely with local management and personnel allows us to prices and discounts available no where else. So put your trust in a local company available to you throughout your stay; we will be there to pick you up at the Airport or International Train Station, make sure you arrive safe and sound at your desired location, and are never more than a phone call away should you have any difficulties.

Lowest Prices Guaranteed

UR TRAVELS promises you the absolutely lowest prices available – each and every time.

If you book with us and then find your hotel or other booking on sale, and available, at a lower price on a comparable travel website, we will refund the difference to you.

Mostly of our offers in Budapest include free transfer from the airport or the train station to the hotel which non of our competitors can offer. The fact that we have UR TRAVELS Hungary, Austria and Egypt  that does not mean that we are only able to do so in Hungary, Austria and Egypt  but in all the destinations we are offering as well.

Financial Protection

We have arranged QBE protection for Flight-Plus Holidays  booked through UR TRAVELS.

A  Holiday is where you purchase through us, at the same time or within a day of each other, an overseas accommodation and/or car hire from separate Travel Providers and as separate bookings (i.e. not a package holiday).

On Holiday bookings, your money is QBE protected meaning that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your Travel Providers.